FAQS

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.

How can I edit/update my shipping and billing address details?

 Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.

What are the benefits of signing up an account with you?

 By signing up an account with www.snowhite.pk, you will be able to access and manage your account information easily. This includes:

Changing your password

Updating your billing or shipping address

Checking your order status

Viewing your complete order history

Managing your e-mail preference settings

Update Address book

ORDER

In order to place an order with www.snowhite.pk, you will be required to:

Sign in to your online account

Shop for the items you want

Add the items to your Shopping Bag

Proceed to checkout

Enter billing and shipping information

Provide payment information

Review and submit your order

Check your order status

How will I know if www.snowhite.pk  has received my order?

After you place your order, you will receive an acknowledgement e-mail from www.snowhite.pk to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

A sales order summary is an auto-generated e-mail wherewww.snowhite.pkacknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by Snowhite. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.

If there is any missing item(s), please contact atcs@snowhite.pk

Please sign in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details.

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

Yes. When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

We regret to know that your order was cancelled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, amount will be reversed back to card that was used.

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

ONLINE SECURITY

Online Security Fraud screening iswww.snowhite.pkinitiative as a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.

Due to high risk or credit card fraud,www.snowhite.pkmay request additional information for payment verification. We will not be able to process your orders if we do not receive the required documents. In order to avoid delays with your order, we suggest that you scan the documents and send them via email so that they are clearly legible. Alternatively, you may take a clear photo of the documents requested if scanning is not available.

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

Online Security is meant for every order; however verification process is ideally for one-time verification purpose. In your next or future purchase(s), if you are using another credit card or using other account information such as billing address or shipping address, your order will be subject to Online Security verification again

Depending on how fast you have responded to the Online Security email and the validity of the submitted documents are, your order may or may not be experiencing delivery delays. However please note that once we received your documents, we will try to process the order at the soonest.

Failure to respond to the Online Security verification process within the timeline given will result to automatic order cancellation. We regret to inform you that if we do not receive any response to the online security verification within the given timeline, your order will be cancelled automatically.

SHIPPING RESTRICTIONS

Currently, we are unable to ship to any PO Box, military, protected area/location. Shipping charges for failure of attempted delivery to the restricted areas will be borne by the buyer. Please note that we are unable to publish all the restrictive measures imposed by your country of delivery as this is dependent on your country’s customs and restrictions. Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

Any limit on the quantity to import the items

Any limit on the value to import the items

Restrictions to the material that you are interested to purchase

Tax and duties you need to incur for importing the items

If for some reason, there are any items that cannot be exported and/or imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, the shipper bears the responsibilities to ship the items due to non-delivery e.g. shipping charges incurred to and fro for sending to the intended delivery destination, and for the intended delivery destination to return the goods to www.snowhite.pk will be borne by the buyer.

UNDELIVERABLE PACKAGES

www.snowhite.pk believes all our online shoppers are responsible shoppers and have a strong support and interest in our fashion products. However, due to negligence and irresponsible acts from a minority of shoppers, our delivery agents may deem a package undeliverable for one of the following reasons. Under such circumstances, customer is responsible to pay for ALL incurred taxes and the shipping charges for attempted delivery and the returned shipping charges. Refunds after deduction for the chargeable shipping charges and taxes shall then be returned to the credit card used for the purchase. This check is to stress the importance of accurate delivery information.

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange redelivery of the products.

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.

DELIVERY DATES

Currently, we are unable to guarantee a delivery date. The delivery period is . 

RETURNS AND EXCHANGE

Defective items can only be returned to Kayseria’sHead Office; subject to item being returned must be in its original condition with the original tags and tickets. There are strictly no refunds via cash/credit card. Please note that value amount and shipping charges are strictly non-refundable and non-returnable in any form. Sale items cannot be exchanged in retail stores or via online.

I received an incorrect item, what should I do?

Incorrect item received can only be returned to Kayseria’sHead Office, subjected to item being returned in its original condition. .

TECHNICAL DIFFICULTIES

Kindly do take a screenshot of the page where you experience the error, or copy the error message and send it cs@snowhite.pk  for further assistance.

PRICING ON SNOWHITE.PK

Price Adjustments

Any form of price adjustment to orders is not applicable.

PROMOTIONS

On some occasions,www.snowhite.pkmay introduce special promotions and discounted items on the website, at a limited time or while stock last basis. We might also issue special coupons and vouchers which you can use for your future orders. However, we would like to inform you that no price adjustment in any form will be provided for previous orders.

All promotions on the website are subjected to terms and conditions. Every promotion may comprise of different terms and conditions and we suggest you read, understand and agree to all the terms before utilizing the promotion tools. Promotions include but are not limited to discount coupons, discount voucher, bundle buys, complimentary gift with your purchase or free shipping. Promotions are always set with a time frame and with an expiry date.

All promotions on the website are subjected to terms and conditions. We are unable to allow you to use any promotion that has expired.

www.snowhite.pk may run exclusive online promotions that are not available in the retail stores. 

ONLINE SAFETY AND SECURITY TIPS

www.snowhite.pk is concerned about the safety and security of our customers. We have placed a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. Additionally, www.snowhite.pk takes a number of steps to help ensure that our third-party seller platforms are safe and that our sellers are of the highest quality. www.snowhite.pk has developed the following guidelines to help ensure that your online shopping experience is safe and secure.

Protect your passwords

If using a public computer or terminal, always log out when you complete an online session.

Keep your passwords private. Remember, anybody who knows your password may access your account.

When creating a password, use at least 6 characters, preferably alphanumerical. If possible, please include characters of both upper and lower case.

Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.

Avoid using the same password for multiple online accounts.

Be wary of unsolicited e-mail and telephone contacts

www.snowhite.pk will never e-mail or call a customer and ask that they disclose or verify their password, credit card, or banking account number completing an online order. Such information should only be submitted when completing an order on www.snowhite.pk, contacting www.snowhite.pk directly, or when making updates to My Account. If you receive a suspicious e-mail with a link to update your account information, do not click on the link, instead, go directly to www.snowhite.pk and then to your account. If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, disregard the request and contact us at cs@snowhite.pk

Disclosure of information

www.snowhite.pk does not sell, rent or trade to third parties any personal information you provide to us online or at our stores, nor do we give such information to third parties except to the other Kayseria Group of companies, or to third parties with whom we contract to assist us in maintaining and organizing our customer information in order that we may fulfill promotional offers and communicate with you. We do not authorize those third parties to make any other use of your information. From time to time, when we offer sweepstakes, contests or promotions, or when another company joins in a promotion or contest with us, participants may be asked to provide certain personal information in order to participate. Information provided by customers who choose to participate may be used by us and by any company offering the contest or promotion to notify winners or to fulfill the promotional offers. When you choose to participate in any sweepstakes, contests or promotions, or request to receive e-mail, promotional offers or product updates, you give us permission to use your personal information for marketing and promotional purposes. We may also use and share with other companies aggregated information about your demographics and your use of our web site in a manner that does not reveal your personal identity. At times, your personal demographic and user information may be combined with data from third parties and disclosed in an aggregated form.

Force Majeure

No delay or failure in performance by Snowhite shall constitute default hereunder or give rise to any claim for damages if, and to the extent, such delay or failure is caused by Force Majeure. Force Majeure is an occurrence

beyond the control and without the fault or negligence;

which Snowhite are unable to prevent or protect against by the exercise of reasonable diligence, including acts of God or public enemy, expropriation or confiscation of facilities, changes in applicable law, war, acts of terrorism, rebellion, civil disturbances, sabotage, riots, floods, or unusually severe weather; fire explosions or other catastrophes; strikes or any other concentrated acts of workers or other similar occurrences; and

of such an intensity or gravity as to prevent the performance of its obligation for the time being.

The user agrees that if SNOWHITE is delayed in performance of the work by Force Majeure, the user will promptly notify Snowhite. The user shall use all reasonable efforts to mitigate the effects of a Force Majeure event forthwith and without any delay.

Liability for Verification, Identity

Snowhite shall not be responsible for investigating, identifying, screening, verifying the credentials and/or the identity of, or any information whatsoever provided by, a person purchasing any product(s) or making payment(s).

Limitation of Liability

You agree and acknowledge that Kayseria shall not be liable and shall in no way be held responsible for any loss or damage due to negligence, willful misconduct, act or omission that may arise / carried out.

UNDER NO CIRCUMSTANCES SHALL SNOWHITE BE LIABLE TO THE USER OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, ARISING FROM THE PRODUCTS OR ANY OTHER PROVISION OF THIS TERMS AND CONDITIONS, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, COSTS OF DELAY, SERVICES DELAY OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.

Kayseria has no obligation to attempt to monitor or regulate the quality, suitability or content of the Products and you agree to hold Snowhite harmless in the event of any claims with respect to problems with the Products.

Indemnity

The user agrees, at his/her own expense, to indemnify, defend and hold harmless Snowhite, its subsidiaries and affiliates, and any of their directors and employees, representatives and / or agents against any claim, suit, action or other proceeding brought against them by you or a third party, to the extent that such claim, suit, action or other proceeding brought against such person is based on or arises in connection with any action of Kayseria including but not limited to:

A violation of the terms and conditions hereof by Snowhite;

Any use of the services provided by Snowhite; and

Any misrepresentation or breach of representation or warranty made by 

Disclaimer

The tenure for product arrangement from shops on special requirement by customers may take more delivery time than stated for regular order